FAQ's

Frequently Asked Shop Questions

Do you have any discount codes?
Upcoming sales will be announced on our social media platforms (instagram, facebook) Also keep a look out for any quick information located on the very top bar. Please also subscribe to our newsletter to make sure to be up to date on all announcements :) 

Can you combine orders?
Unfortunately this is something we aren't offering right now. 

Can I get a refund/exchange?
Unfortunately this is something we aren't offering at the moment. 

What is your shipping and processing times?
Purchases ship between 1-3 weeks. Please keep in mind the additional days of packages being in transit both locally (USA) & Internationally. 
If any changes occur, I will make an announcement. 

Do you offer letter mail for US & International Orders?
We no longer offer letter mail as of June 2022 due to multiple issues of mail not being received. To ensure that your happy mail can be accounted for, we only offer tracked postage opens. I am sorry for this inconvenience! 

Who do I contact if our package tracking isn't updating?
Once I have shipped your packages, it is out of my control. 
I recommend presenting your tracking number and following up with USPS via website (Contact Us | USPS) or visiting your local post office. <3 

Do you offer custom designs?
This is something I do, rarely. Announcements will be made on our social media platforms (instagram, facebook) if and when this is available. 

Do you offer commercial licensing for your work?
Although this is something I've offered in the past, all future designs will not have this option. 

Are there restrictions when it comes to digital products?

* Please note: Any digital changes to designs are NOT ALLOWED. This includes the following:

1. You may not change the colors of designs.
2. You may not trace or use HNIS images as your own.
3. You may not alter images in any away aside from resizing digitals.
4. All digitals purchased here are for personal use only. You may not resell or use original art for profit.
5. For any confusions or further questions, please message me.

*For any further questions, please contact us! <3 Thank you!